Hartford Care Covid-19 update

Latest update from Sean Gavin, CEO of Hartford Care – 9th November 2020.

As we find ourselves in a second national lockdown and with cases of Covid-19 still on the rise across the country, I wanted to update you on the measures we are taking and reassure you that the safety and wellbeing of our residents and staff remain our number one priority.

Our amazing teams are working tirelessly to deliver exceptional care, putting our residents at the heart of everything they do to ensure they continue to feel safe and happy, and to enable them to enjoy a fulfilling life in our homes.

We continue to have ample PPE and we are routinely testing all our staff on a weekly basis, and our residents on a 4-weekly basis, as per the latest government guidelines. These tests ensure any positive tests are identified much earlier and allow us to respond quickly to be certain we do everything we can to reduce the risk of Covid-19 being transmitted within our homes. We continually review and adapt our infection control policies and we are confident that these are in line with current guidance.

Family visits
We understand how devastating this period of separation has been for our residents and their loved ones, but we must do everything possible to protect our residents and staff from this virus. We are, therefore, saddened that we must impose further restrictions on visits based on the latest government guidance, which include:

  • All visits must be booked in advance with the home manager to enable us to safely manage the visit and ensure the necessary hygiene measures are in place
  • All visits now must take place with either a window or Perspex between you and your loved one
  • Visitors must ensure the appropriate PPE is worn and used correctly– in this situation it should be an appropriate form of protective face covering – and good hand hygiene for all visitors
  • Visitors should be limited to a single constant visitor wherever possible, with an absolute maximum of two constant visitors per resident to limit risk of transmission of the virus
  • Visits must be supervised at all times to ensure that social distancing and infection prevention and control measures are adhered to
  • Homes are now required to close visits when they have even one suspected or confirmed case of Covid-19


We are doing our utmost to keep residents and their loved ones in touch and continue to make the most of Skype, FaceTime and Zoom calls, as well as traditional phone calls and regular updates on our homes’ social media platforms. We thank you for your continued patience and understanding during these difficult times.

New Admissions
We are confident we are doing all we can to keep our homes safe and, under extremely careful provisions, we are still able to welcome new residents, whilst ensuring the continued safety and wellbeing of those already in our care. If you or someone you know is looking for any care or support, either now or in the future, please do get in touch with us. We are happy to show you around our wonderful homes by way of a virtual tour and can discuss any thoughts, concerns or queries with you over the phone or video call.

All new residents will be tested for Covid-19 on admission and they will be required to self-isolate until the test results have been returned to us. For further information about this process, please contact the home.

We would like to thank you, once again, for your continued understanding and ongoing support and we very much look forward to the day we can open our doors wide to you all again, and watch our residents hug their loved ones. Until that day, please keep safe.

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