Hartford Care Covid-19 update

Latest update from Sean Gavin, CEO of Hartford Care – March 2021

We have now received Government guidance on how our journey out of Covid-19 restrictions should now proceed, so I would like to update you on the steps we will now take to welcome you back into our homes, enabling you to reunite with your loved ones.

Firstly, we have had a successful uptake on vaccinations within our staff teams, and many of them will very soon be receiving their second dose. PPE is always available to our teams and this will continue for as long as Government guidance recommends it is best practice.

Again, I cannot praise our incredible teams highly enough for their dedication and devotion in delivering exceptional care throughout this pandemic. Our residents are at the heart of everything they do, ensuring they feel safe and happy, and enabling them to enjoy a fulfilling life during these challenging times.

The Government has now suggested that, from Monday 8th March, care homes should, where possible, facilitate visits with one registered person per resident inside our homes. We are delighted to support this positive move forward.

Registered visitors will be required to take a lateral flow test prior to their visit and this will take place outside the home. We advise you to arrive up to 30 minutes before your pre-booked visit so that this test can be carried out and analysed. If the test is negative, you can visit your loved one without a screen and, best of all, hold their hand whilst correctly wearing full PPE.

We would ask you to understand that each home may, at times, need to impose further restrictions but we sincerely hope that most of you can start visiting regularly again soon.


In keeping with the Government guidelines, family visits will be permitted subject to the following:

Pre-booked indoor visits will be allowed in care homes which are free of Covid-19 or outbreaks. Please ring your care home to book your visit so that testing arrangements can be made.

ONE person only can be registered as the ‘allocated indoor visitor’ and will be able to meet their loved one in a supervised safe visiting area. Visitors must ensure they are wearing full PPE.

We will also continue to facilitate ‘safe visiting area visits’ behind a screen, and this can be a different person to the nominated visitor that comes into the home, but no more than two people at any one time.

Garden visits in designated safe areas of our gardens, weather permitting, can also take place. These must be socially-distanced and PPE worn at all times. Visits from more than one registered visitor can be arranged but these are strictly by appointment only.

Visitors must remember that the safety of our residents and staff is of paramount importance at all times. Visits may be cancelled or declined if any risk is identified.

In all instances, we would ask you to contact your care home well in advance if you would like to arrange a visit. This will enable the home to make the necessary arrangements to ensure your visit is carried out in line with Government guidelines.

We will continue to provide you with regular contact with your loved one through Zoom, Facetime and Skype calls, traditional telephone calls and we will also be continuing regular updates on social media.


We remain confident we are doing everything we can to keep our homes safe and, under extremely careful provisions, we can welcome new residents whilst ensuring the continued safety and wellbeing of those already in our care. If you or someone you know is looking for any care or support, either now or in the future, please do get in touch with us. We are happy to show you around our wonderful homes by way of a virtual tour and can discuss your thoughts, concerns or queries via a phone or video call.

All new residents will receive a series of tests for Covid-19 and on admission. They will then be required to self-isolate for a short period of time whilst we await test results, in accordance with Government guidelines. For further information about this process, please contact the home.

We would like to thank you for your continued understanding and ongoing support. We very much look forward to welcoming you through our doors again very soon, watching you and your loved ones enjoying lots of hugs together.



Want to find out more?

We're always on hand to answer any questions you may have regarding your care, your loved one's care, or about working with us.


Talk to us

01256 383 370

Follow us

Copyright © 2021 Hartford Care Ltd. All rights reserved. Website designed by The Designlab