Hartford Care Covid-19 update

Latest update from Sean Gavin, CEO of Hartford Care – January 2021

As we find ourselves in a third national lockdown and with cases of Covid-19 at a record high across the country, I wanted to update you on the measures we are taking and reassure you that the safety and wellbeing of our residents and staff remain our number one priority.

Our amazing teams continue to work tirelessly to deliver exceptional care, putting our residents at the heart of everything they do to ensure they continue to feel safe and happy, and to enable them to enjoy a fulfilling life in our homes.

The roll out of the vaccines is now well underway across all of our homes, which is a welcome relief for us all, knowing that finally, there is some light at the end of this very dark tunnel.  However, we must continue to be extremely cautious until the vaccine programme is complete.

PPE remains in good supply and we are routinely testing all our staff before, during and after their working week. Our residents are also tested in accordance with the latest government guidelines.  These tests ensure any positive tests are identified much earlier and allow us to respond quickly to be certain we do everything we can to reduce the risk of Covid-19 being transmitted within our homes. We continually review and adapt our infection control policies and we are confident that these are in line with current guidance.

Family Visits

We continue to observe the government guidelines, and whilst we understand how devastating this period of separation has been for our residents and their loved ones, we once again, feel we must revise our visiting guidelines.  It is imperative that we do everything in our power to keep everyone safe, this means:

  • All visits must now take place with either a window or substantial screen between you and your loved one
  • Homes are now required to suspend close contact visits unless special arrangements are made for someone to be support at the end of their life
  • All visits must be booked in advance with the home manager to safely manage the visit and ensure the necessary hygiene measures are in place
  • Visitors must ensure the appropriate PPE is worn and used correctly– in this situation it should be an appropriate form of protective face covering – and good hand hygiene for all visitors
  • Visitors should be limited to a single constant visitor wherever possible, with an absolute maximum of two constant visitors per resident to limit risk of transmission of the virus
  • Visits must be supervised at all times to ensure that social distancing and infection prevention and control measures are adhered to


We are doing our utmost to keep residents and their loved ones in touch and continue to make the most of Skype, Facetime and Zoom calls, as well as traditional phone calls and regular updates on our homes’ social media platforms.  We thank you for your continued patience and understanding during these difficult times.

New Admissions

We are confident we are doing all we can to keep our homes safe and, under extremely careful provisions, we are able to welcome new residents, whilst ensuring the continued safety and wellbeing of those already in our care.  If you or someone you know is looking for any care or support, either now or in the future, please do get in touch with us.  We are happy to show you around our wonderful homes by way of a virtual tour and can discuss any thoughts, concerns or queries with you over the phone or video call.

All new residents will receive a series of tests for Covid-19 and on admission and they will be required to self-isolate for a short period of time whilst we await test results – this is in accordance with government guidelines. For further information about this process, please contact the home.

We would like to thank you, once again, for your continued understanding and ongoing support and we very much look forward to the day we can open our doors wide to you all again, and watch our residents hug their loved ones.  Until that day, please keep safe.


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