About us
Hartford Care has provided residential, dementia and nursing care since 2003, operating 21 care homes that deliver services to over 1,000 people. Renowned for being a consistent and high-quality care provider, with an emphasis on creating caring communities. A true family ethos resonates throughout our business as we strive to ensure the care of our residents, their families, and our team members are at the heart of everything we do.
A message from Kevin Shaw, CEO of Hartford Care
“At Hartford Care, we firmly believe that each and every one of our residents should live life the way they choose, and we do all we can to support them by providing them with the best possible environment in which to enjoy life. I look forward to welcoming you and your loved ones soon!”
Our Values
Maintaining our values, delivering great care
Our mission is to create caring communities that are safe and happy for all. We want to be the home of choice in every area we operate in, not just for residents to live in safety and security, but also to be the best employer. The overall goal is for our employees and residents to engage with all aspects of the local community, and we aim for this spirit to resonate through everything we do.
We are extremely proud of our homes and the care we delivery, and we really do believe in making a difference to our residents’ lives. The respect for our residents’ privacy, dignity and individuality is at the forefront of all our care, which is why we work so closely with each of our residents and their relatives to provide a personalised care plan. Our purpose is to help maximise their independence so they can continue to enjoy every single day they spend with us.
Creating Communities
that are friendly, kind, and welcoming to everyone. These communities prioritise open-mindedness, encourage genuine connections, and create safe spaces where all voices are valued. By fostering empathy and mutual respect, we build environments that inspire growth, collaboration, and a sense of belonging for all.
Caring for each other
by being respectful and ensuring we all feel safe and secure. This means showing empathy, listening actively, and supporting one another. By valuing not only each resident but every employee’s well-being and building trust, we create a community where everyone feels valued, understood, and uplifted.
Celebrating Individuality
in recognising we all need something different to thrive. Embracing our unique strengths, perspectives, and needs allows us to support one another authentically. By honoring our uniqueness, we create a space where everyone feels empowered to be themselves and contribute in their own way.
Meet the Team behind Hartford Care
Senior Leadership Team
Frequently Asked Questions
Yes – but we do request that you check with the Home Manager before bringing any pets into our homes. We appreciate that pets can provide excellent therapeutic benefits, but we must consider things such as allergies or fears our other residents may have, so we do ask that pet visits are discussed and arranged in advance.
This is an individual choice, but we do recommend our residents are protected with contents insurance, especially if they bring any high-value possessions. The safekeeping of any cash or high-value items is the responsibility of the individual, so residents and relatives may want to discuss which items are kept in their room and how they are stored.
Respite Care or Convalescent Care as its commonly known is short term care designed to help people recover from an operation or illness. Respite stays are a minimum of two to four weeks and can last up to a few months. Individual care plans are tailored to each resident’s requirements to aid speedy recovery.
We also offer trial periods of four weeks, during which time a reduced period of seven days’ notice may be given on either side. Any fees that have been paid for any period beyond the expiry of the notice period (or the date of departure if later) will be refunded to you.
Of course! Friends and family are welcome at any time of day and are encouraged to participate in activities and mealtimes, which are put together by our teams or activity coordinators and on-site chefs. For meals, we simply ask for advance notice so we can cater accordingly.
All ages are welcomed in our homes, alongside family pets, we appreciate that visits from younger generations and furry companions can provide the perfect tonic for many of our residents. Parking is also available at all our care homes, but availability in some may be limited during popular visiting times, or during events.
Yes we do, we have couples living with us in many of our homes, with individual care assessments and requirements considered. Some of our homes have more availability and can cater for more couples than others, so it is worth asking this question when first enquiring, or on a tour with one of our home managers.
All our chefs, across all our homes, are highly skilled and able to cater for any special dietary requirements, guaranteeing all residents receive a well-balanced, healthy diet. We are also able to prepare food for residents with Dysphagia (difficulty eating/ swallowing).
The facilities that are available vary depending on the care home, but all our homes pride themselves on providing a variety of facilities that benefit our residents’ health, happiness and wellbeing. All our homes boast beautiful gardens that can be explored and enjoyed by our residents and their guests. We partner with several later-life wellbeing specialists, including The Digital Rainbow and Oomph!, to provide digital entertainment that is available daily.
Our other services and facilities include room cleaning, laundry services, hairdressers (some homes have their own hair salon facilities), visiting chiropodists and beauticians, and more. We try wherever possible to listen to the requirements of our residents and provide services and facilities to enhance their stay.
The facilities that are available vary depending on the care home, but all our homes pride themselves on providing a variety of facilities that benefit our residents’ health, happiness and wellbeing. All our homes boast beautiful gardens that can be explored and enjoyed by our residents and their guests. We partner with several later-life wellbeing specialists, including The Digital Rainbow and Oomph!, to provide digital entertainment that is available daily.
Our other services and facilities include room cleaning, laundry services, hairdressers (some homes have their own hair salon facilities), visiting chiropodists and beauticians, and more. We try wherever possible to listen to the requirements of our residents and provide services and facilities to enhance their stay.
All our rooms are tastefully furnished but we appreciate that residents may wish to be surrounded by some of their own belongings. We therefore encourage them to bring any items of furniture, providing there is ample space. We know this helps many of our residents feel at home. Residents are welcome to bring furniture, ornaments, photos, books,
toiletries, equipment for hobbies, etc. We’re also happy to hang pictures on walls and our maintenance team will discuss any exact requirements. We believe that our home-from-home atmosphere makes our care homes incredibly special.
Want to find out more?
We’re always on hand to answer questions you may have regarding your care, your loved one’s care, or about working with us.