Hartford Care Covid-19 Update

The health, safety and wellbeing of our residents, staff and visitors within our homes remain our absolute top priority.  We remain cautious and are continuing with our stringent measures in response to Covid-19 and following the Government’s guidance. We are acutely aware of the increase in cases and the new variant Omicron and the associated risks; however, thanks to the successful vaccination rollout and the booster programme, we remain optimistic and committed to providing a happy and fulfilling home for all. 




Following the latest Government guidance, we are delighted that visits can still take place within our homes.  It is, however, important that we continue with caution to ensure we keep everyone within our care homes safe. We therefore kindly ask for your cooperation and support with the following:


Continue to book appointments to visit our care homes: This will enable us to manage all visits safely and ensure our teams can complete the appropriate cleaning and hygiene regimes to help keep your loved one safe.


Take a Lateral Flow Test (LFT): All visitors are expected to take an LFT on the day of your visit and provide evidence of a negative test. Testing supports care homes to safely maintain a balance between infection control and the vital benefits of visiting to the health and wellbeing of our residents.


Temperature checks on arrival: These will remain in place, and we hope you understand the need for this.


Wear a mask throughout your visit: This will help prevent the transmission of the virus to others. You do not need to wear aprons, gloves, or eye protection unless you are giving direct care. Your care home will advise you if this is necessary.


Wash your hands:  Thoroughly wash with soap and water for at least 20 seconds, or use the hand sanitiser provided, when you arrive at the care home.


Keep close contact to a minimum:  Whilst we know how much we have all missed those hugs with our loved ones, minimal contact and social distancing is advised during your visit.


Do not enter the home if you are feeling unwell: Even if you have tested negative and are fully vaccinated. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to our residents as Covid-19. We suggest if you have any symptoms such as a cough, high temperature, diarrhoea or vomiting you avoid the care home for at least 5 days after feeling better.


Get the vaccine: Vaccination is one of our best defences to combat infection. It significantly reduces the transmission of infection, particularly after two doses. Whilst it is not a requirement for friends and family to be vaccinated, we would like to take this opportunity to encourage you if you have not already, to book your vaccine and support us to keep your family member, our residents and our teams as safe as we possibly can.


Cooperate and communicate with us: Care homes are best placed to undertake risk assessments for their residents, and every decision is made to keep your loved ones and our staff safe. We encourage you to work with your care home to understand how to effectively manage risks for indoor visits, and when taking your loved one outside of the care home.





Visits outside of the care home are permitted but are subject to a risk assessment, so we would kindly ask that you let us know of your intentions to allow us time to make the necessary arrangements and to ensure there is a member of our team available to support you on the day and assist with any testing that may be required.


If residents are being accompanied on visits outside the home, the person accompanying them should have received a negative LFT on the day of the visit, as well as any other person the resident meets as part of an indoor visit whilst out of the care home.


All professionals visiting our care homes such as healthcare workers, entertainers, hairdressers, tradespeople etc are required to show that they are fully vaccinated or exempt and must have a negative test before entering the home. Where possible, social distancing and performances behind protective screens will be implemented.


We would ask you to understand that each home may, at times, need to impose further or more strict restrictions on visiting to ensure the safety of our residents and team members.


For the latest Government guidance on care home visits, click here





We continue to welcome new residents into our homes for permanent and respite stays whilst ensuring the continued safety and wellbeing of those already in our care. We are following robust screening measures which include testing residents prior to admission.  Provided a negative test is obtained and we are satisfied all screening criteria are met, admissions to our care home from your own home will no longer require you to self-isolate – this is in accordance with Government guidelines.  For further information about this process, please contact the home directly.


If you or someone you know is looking for any care or support, either now or in the future, please do get in touch with us. We are happy to show you around our wonderful homes either in person (subject to appropriate screening) or by way of a virtual tour where you can discuss your thoughts, concerns, or any queries you may have.





We continue to test both our residents and our team members regularly.  PCR tests are used every 28 days for residents and every week for staff.  In addition, staff are tested twice a week with Lateral Flow Tests.  These tests ensure any positive tests are identified much earlier and allow us to respond quickly to be certain we do everything we can to reduce the risk of Covid-19 being transmitted within our homes.


Our amazing team members have continued to work tirelessly throughout the pandemic to deliver exceptional levels of care and maintain high levels of infection control.  All our safety protocols are carefully monitored and reviewed on a regular basis and adapted in line with current guidance.


We cannot praise our teams enough for their dedication and devotion.  Our residents are at the heart of everything they do, ensuring they feel safe and happy whilst enabling them to enjoy a fulfilling life during these challenging times.


We would like to thank you for your continued understanding and ongoing support throughout this challenging time and look forward to welcoming you back into our homes.

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