Resident Privacy Notice


We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Hartford Care is the trading name for each of the following companies: Hartford Care Ltd, Hartford Care (Southern) Ltd, Hartford Care (South West) Ltd, Hartford Care (2) Ltd, Hartford Care (4) Ltd, Hartford Care (5) Ltd, Burnham Lodge Ltd, Scio Healthcare Ltd, HW Group Ltd, Crispin Homes Ltd, Belford Care Ltd, and Ashley Grange Nursing Home Ltd. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under UK General Data Protection Regulation and are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Information collected by us

In the course of providing residential and nursing care for our residents, we collect the following categories of personal information when you provide it to us:

  • Identity Data: your name, address, date of birth, telephone numbers, email addresses;
  • Power of Attorney details;
  • Family Data: name, address, telephone numbers and email addresses of family members that you or your Power of Attorney have requested we hold;
  • Gender, marital status, political beliefs, ethnicity, religion or sexuality;
  • Medical Data: name of your doctor, NHS number, full medical history and medication details;
  • Dietary requirements;
  • Interests and hobbies;
  • Financial Data: details of your personal finances, including bank account details.

Information collected from other sources

We also obtain personal information from third party sources as follows:

  • Full assessment data from social workers or local authorities;
  • NHS or Clinical Commissioning Groups (CCGs);
  • General Practitioners.

How we use your personal information

We use your personal information for the following purposes and activities:

  • Creation of a pre-admission questionnaire and completion of an Admission Agreement with a view to providing an appropriate care package within our care home;
  • Monitoring and evaluating health care received by you with regular updating of your care plan;
  • Communication with local and statutory bodies;
  • Contacting your family or power of attorney for notice of family/residents’ meetings, for emergency purposes, or other general reasons relating to your care;
  • Undertaking a financial assessment of your ability to pay the care home fees;
  • Obtaining payment for the care services we provide.

National data opt-out

Under the national data opt-out everyone who uses publicly-funded health and/or care services can stop health and care organisations from sharing their confidential patient information with other organisations if it is not about managing or delivering their own care. For example, if this information is used for research or planning purposes.

If residents have any questions about the national data opt-out, or want to change their national data opt-out choice, they can use the online service at or phone 0300 3035678.

At Hartford Care, we do not share confidential patient information except for the purpose of managing and delivering care.

Want to find out more?

We're always on hand to answer any questions you may have regarding your care, your loved one's care, or about working with us.


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01256 383 370

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