We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Hartford Care is the trading name for each of the following companies: Hartford Care Ltd, Hartford Care (Southern) Ltd, Hartford Care (South West) Ltd, Hartford Care (2) Ltd, Hartford Care (4) Ltd, Hartford Care (5) Ltd, Burnham Lodge Ltd, Scio Healthcare Ltd, HW Group Ltd, Crispin Homes Ltd, Belford Care Ltd, and Ashley Grange Nursing Home Ltd. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under UK General Data Protection Regulation and are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of providing residential and nursing care for our residents, we collect the following categories of personal information when you provide it to us:
Information collected from other sources
We also obtain personal information from third party sources as follows:
How we use your personal information
We use your personal information for the following purposes and activities:
National data opt-out
Under the national data opt-out everyone who uses publicly-funded health and/or care services can stop health and care organisations from sharing their confidential patient information with other organisations if it is not about managing or delivering their own care. For example, if this information is used for research or planning purposes.
If residents have any questions about the national data opt-out, or want to change their national data opt-out choice, they can use the online service at www.nhs.uk/your-nhs-data-matters or phone 0300 3035678.
At Hartford Care, we do not share confidential patient information except for the purpose of managing and delivering care.