Care worker fist bumps with resident help and advice

Help and advice

We appreciate that you will have many questions when you or a loved one are considering whether to move into a care home and we want to be on hand to alleviate any uncertainty. We have therefore compiled a list of the most frequently asked questions which may help in your decision making. Our dedicated Client Liaison Managers are always on hand to support with information and advice at each of our homes, so please call the home or come and see us if there’s anything else that you need to know about life at Hartford Care.

Frequently asked questions

Can I bring my pet?

Yes – but we do request that you check with the Home Manager before bringing any pets into our homes. We appreciate that pets can provide excellent therapeutic benefits, but we must consider things such as allergies or fears our other residents may have, so we do ask that pet visits are discussed and arranged in advance.

Do I need contents insurance?

This is an individual choice, but we do recommend our residents are protected with contents insurance, especially if they bring any high-value possessions. The safekeeping of any cash or high-value items is the responsibility of the individual, so residents and relatives may want to discuss which items are kept in their room and how they are stored.

Can I book a trial period or respite care?

Respite Care or Convalescent Care as its commonly known is short term care designed to help people recover from an operation or illness. Respite stays are a minimum of two to four weeks and can last up to a few months. Individual care plans are tailored to each resident’s requirements to aid speedy recovery.

We also offer trial periods of four weeks, during which time a reduced period of seven days’ notice may be given on either side. Any fees that have been paid for any period beyond the expiry of the notice period (or the date of departure if later) will be refunded to you.

Can my family and friends come to visit?

Of course! Friends and family are welcome at any time of day and are encouraged to participate in activities and mealtimes, which are put together by our teams or activity coordinators and on-site chefs. For meals, we simply ask for advance notice so we can cater accordingly.

All ages are welcomed in our homes, alongside family pets, we appreciate that visits from younger generations and furry companions can provide the perfect tonic for many of our residents. Parking is also available at all our care homes, but availability in some may be limited during popular visiting times, or during events.

Do you accept couples?

Yes we do, we have couples living with us in many of our homes, with individual care assessments and requirements considered. Some of our homes have more availability and can cater for more couples than others, so it is worth asking this question when first enquiring, or on a tour with one of our home managers.

Can you accommodate my special dietary requirements?

All our chefs, across all our homes, are highly skilled and able to cater for any special dietary requirements, guaranteeing all residents receive a well-balanced, healthy diet. We are also able to prepare food for residents with Dysphagia (difficulty eating/ swallowing).

What services and facilities are there in Hartford Care homes?

The facilities that are available vary depending on the care home, but all our homes pride themselves on providing a variety of facilities that benefit our residents’ health, happiness and wellbeing. All our homes boast beautiful gardens that can be explored and enjoyed by our residents and their guests. We partner with several later-life wellbeing specialists, including The Digital Rainbow and Oomph!, to provide digital entertainment that is available daily.

Our other services and facilities include room cleaning, laundry services, hairdressers (some homes have their own hair salon facilities), visiting chiropodists and beauticians, and more. We try wherever possible to listen to the requirements of our residents and provide services and facilities to enhance their stay.

Are the rooms furnished or unfurnished?

All our rooms are tastefully furnished but we appreciate that residents may wish to be surrounded by some of their own belongings. We therefore encourage them to bring any items of furniture, providing there is ample space. We know this helps many of our residents feel at home. Residents are welcome to bring furniture, ornaments, photos, books,
toiletries, equipment for hobbies, etc. We’re also happy to hang pictures on walls and our maintenance team will discuss any exact requirements. We believe that our home-from-home atmosphere makes our care homes incredibly special.

Our News

Malden House receives recognition for outstanding end-of-life care picture

Malden House receives recognition for outstanding end-of-life care

Malden House is the latest of our homes to be recognised with a national Gold Standards Framework (GSF) Quality Hallmark

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World Mental Health Day

At Hartford Care, we place a great deal of importance on the mental well-being of our residents. As an organisation

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Showing how much we care

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Hartford Care is set to share some warmth this winter

Dedicated to setting the best example in the care sector, Hartford Care has today committed to making a winter fuel

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All change at the helm of Hartford Care

Sean and Jo Gavin, who, together, have led the development of Hartford Care since its foundation 20 years ago, are

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Woodlands House wins national award for its outstanding end-of-life care picture

Woodlands House wins national award for its outstanding end-of-life care

Congratulations to Woodlands House which has been awarded a national Gold Standards Framework (GSF) Quality Hallmark Award for its delivery

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Hartford Care celebrates exceeding £20,000 target  for Macmillan Cancer Support picture

Hartford Care celebrates exceeding £20,000 target for Macmillan Cancer Support

Hartford Care is celebrating exceeding its fundraising target for Macmillan Cancer Support.   Hartford Care’s teams chose Macmillan as their

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Hartford Care recognised as one of 1000 Companies To Inspire Britain for the second year running picture

Hartford Care recognised as one of 1000 Companies To Inspire Britain for the second year running

Hartford Care Group Limited is delighted to announce that it has been recognised as one of the London Stock Exchange

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We're proud to care for so many residents and their families

"I know she's in very good hands"

My dear mum was cared for at Newlands until January 2022. We knew when we visited for the first time that the atmosphere was special - it was a calm and welcoming environment with a very homely feel. The staff were kind and patient and the residents were happy and settled.

Lisa P, Daughter of Resident at Newland House , April 2022

“I can't imagine a better place for mum to live”

My mother has never looked so well, she's radiant. The care she gets is considered and always in my mother's best interest. From the manager to the team, they care! I feel welcome whenever I visit and feel free to interact with the daily activities. Truly a blessing to be cared for in this beautifully located home.

Son of Resident at West Cliff Halll, June 2022

“First Class Experience”

I have been here for three months, and in all that time I have been completely happy in my lovely room with all the amenities I need. Four meals each day of very good quality. The facilities are first class, and the staff are all, without exception, always there if and when needed.

Janet S, Resident at Hartford Court, Mar 2022

Read Our Reviews

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