Yes, we are regulated by the Care Quality Commission (CQC). All our homes across the south of England are regulated by the CQC, which is the independent regulator of health and social care for England. For more information, please visit https://www.cqc.org.uk/

At Hartford Care we offer residential, dementia, nursing, respite and day care in our homes across the south of England. We strive to ensure all our residents and their visitors feel at home in our care and believe that the ‘family feel’ we promote makes us a unique care provider.

Yes – we are proud to offer residential dementia care in all our care homes, ensuring care is tailored to the individual. Our highly trained carers work in partnership with our residents living with dementia (and their families) to replicate lifestyle choices and preferences wherever possible, offering home-from-home care in a safe and secure environment.

Our care plans are created once we have spent time discussing care requirements and preferences with our residents and their family members. We consult with all relevant parties, including medical professionals, to formulate a plan that ensures our residents receive the very best levels of care and enjoyment in our homes. Care plans are regularly reviewed, and any changes clearly communicated.

At Hartford Care we pride ourselves on clear and constant communication. If there are any issues, problems, concerns or changes – we will be in touch.

If a potential resident would like to attend a trial/taster at one of our homes, we would suggest that spending time with us as a day care resident would be the best way to experience how they might enjoy staying with us on a more permanent basis. Day care sessions are subject to availability, but we will do all we can to accommodate requests. For a more in-depth experience, a respite stay (for a few weeks) would provide more of an opportunity to experience the care we provide.

Our respite care is designed as a short-term care package and is usually booked for up to 8 weeks, depending on individual circumstances. Occasionally, respite care is required for several months and we would assess each case on its individual requirements, creating a care plan and respite solution that is appropriate. A respite stay can be a good way for prospective residents to transition into full-time care. Terms and Conditions apply.

Absolutely! As mentioned above we try to avoid any restrictions when it comes to visitors. Visitors are even welcome to eat with our residents, we simply ask for advanced notice so that our chefs can cater accordingly – private dinning can also be arranged. All our food is home-cooked, so why not join us for a delicious meal?

Of course! All ages are welcomed in our homes and visits from younger generations can provide the perfect tonic for many of our residents.

Yes – but we do request that you check with the Home Manager before bringing any pets into our homes. We appreciate that pets can provide excellent therapeutic benefits, but we must consider things such as allergies or fears our other residents may have, so we do ask that pet visits are discussed and arranged in advance.