Hartford Care partners with Teton to launch AI-powered monitoring in our care homes

We have partnered with Teton, an AI-powered passive monitoring system, to bring proactive monitoring to five of our Kent care homes: Woodchurch House, Hawkhurst House, Hawkinge House, Cornford House, and Hazeldene House.

The partnership further enhances our delivery of personalised, proactive care for residents.

Teton uses ambient monitoring and AI to surface proactive insights personalised to each resident, drawing on continuous signals including movement, gait, sleep, and routine patterns, so our care teams can intervene before urgent situations escalate. Over time, subtle or larger changes in routines and behaviours can inform the resident’s personal care plan. Using the data gathered, our teams can offer more preventative support without additional administrative burden.

The system works from pseudonymised renders, keeping resident privacy intact. Data is processed locally and care teams receive only encrypted behavioural insights on their devices. The system doesn’t use video or audio, no footage is stored and no personal identifiers are retained.

Kevin Shaw, CEO of Hartford Care, said:

“Every resident in our care deserves to feel safe, and every family member deserves confidence that their loved one is being looked after. The demands on care providers are not getting easier. We have a responsibility to find better ways to support our teams and our residents, and that means investing in technology that makes a real difference at the point of care. We chose Teton because the technology addresses the difference between what care teams can observe and what is actually happening with a resident. Teton closes that gap without adding complexity for staff or compromising resident dignity.”

Mikkel Wad Thorsen, CEO of Teton, said:

“Teton exists to give care teams clarity in the moments when it matters most. Our technology monitors activity patterns and turns that into insight care teams can act on, in real time. Hartford Care understands that care teams need better information to deliver better outcomes, and they are acting on it. That is what this technology exists to support.”