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Help With the Cost of Care

We know that very few families have thought about care fees before they suddenly need to, and working out the money while you are worried about someone you love is genuinely hard. Our teams support families through this every week across our 50+ homes in 17 locations in England and Wales, from understanding the means test to knowing what happens to a family home.

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We Understand This Is a Difficult Conversation

Money and love overlap greatly when making a decision about care, and it is an uncomfortable conversation. Families tell us they feel guilty for thinking about cost at all, as though putting a figure on care somehow reduces what they feel for the person needing it. It does not. Understanding the money is part of looking after someone properly, and the families who find this easiest are usually the ones who asked the awkward questions early.

You will find the system is more complicated than it needs to be, with different rules depending on where you live and what your relative owns. Very little of it is obvious from the outside, and there is no shame in not knowing where to start.

Who Pays for Care Home Fees

It depends on two things: your relative’s care needs and their finances. A social worker assesses the care needed first, then a financial assessment reviews capital and income. That second stage is the means test.

In England, capital above £23,250 means paying the full cost. Below £14,250, capital is set aside and only income counts. Between the two, the council expects £1 a week for every £250 above the lower limit.

Wales is simpler. One threshold of £50,000. Above it your relative pays in full; below it, the council assesses income only.

Both figures have held for some years, though it is worth checking the current position with your council.

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What Do Care Home Fees Include?

We take a transparent approach to fees, and it helps to see what a weekly figure covers before comparing it with anything else. Included as standard:

Accomodation

A furnished room, with residents welcome to bring their own furniture and belongings.

Care staff

Trained teams on site 24 hours a day, every day of the year.

All food and drink

Home-cooked meals, snacks and drinks throughout the day.

Essential utilities

Heat, electricity and water.

WiFi and subscriptions

Included, with no separate charge.

Laundry and sanitary items

Handled as part of the fee.

For a full breakdown of a particular home, speak to the home directly. Our teams will go through it line by line.

Do You Have to Sell Your House to Pay for Care?

Not always, and not immediately. A property is counted in the means test, but it is set aside entirely if a husband, wife, partner, dependent child or other qualifying relative still lives there.

Where it does count, nobody is forced into a quick sale. The first 12 weeks of a permanent stay come with a property disregard, and the council contributes during that time. After that, a deferred payment agreement lets them place a charge on the property and cover fees until it is sold. Interest applies at a rate set by the government.

A word of caution. Companies offering to hold your property in trust, on the basis that it then sits outside the means test, rarely deliver. Councils can treat it as deliberate deprivation of assets and count the property anyway. Take independent advice first.

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Help Available With Care Home Fees

Depending on your relative’s circumstances, some of the cost may be covered from elsewhere. It is worth checking all of these before assuming the full fee falls to the family:

NHS continuing healthcare

Where someone has an ongoing primary health need rather than a social care need, the NHS may arrange and fund their care in full. The assessment is free, and this is the most valuable entitlement available, so it is always worth asking.

Attendance Allowance

Paid to people over State Pension age who need help with personal care. It is tax-free, not means-tested, and savings make no difference. From April 2026, it pays £76.70 a week, or £114.60 if help is needed both day and night. Self-funders in a care home continue to receive it.

Third-party top-ups

If you prefer a home costing more than the council will fund, they may still agree to the placement, provided a relative or friend covers the difference. Your relative cannot normally pay this themselves.

Other benefits:

 State pension, pension credit, Personal Independence Payment and Disability Living Allowance can still be paid to someone living in a care home, though amounts depend on circumstances and on who is funding the placement.

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What Happens If You Run Out of Money in a Care Home?

Nobody knows how long they will need care, and this worries families more than almost anything else.

Next of kin are not financially responsible for a relative who can no longer pay, unless they have signed a contract agreeing to cover fees or top-ups.

Under the Care Act 2014, councils must support people assessed as having eligible care needs. Request an updated assessment early rather than waiting for funds to run out.

Getting Financial Advice on Care Fees

We are a care provider, not a financial adviser, and decisions of this size deserve independent professional input. We would always recommend speaking to an adviser accredited by the Society of Later Life Advisers, who specialises in care fees and can talk you through options such as care annuities alongside any benefits you may be entitled to.

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